Service Level Agreement (SLA)
- Defensio service will be available a minimum of 99.9% of the time per calendar month.
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Service availability is measured by an independent monitoring service every 5 minutes. You can monitor our uptime at
http://status.defensio.com.
- The calculation of service availability excludes instances of your acts or omissions, force majeure events, scheduled downtime, emergency maintenance, hackers or virus attacks, unavailability or maintenance of our service providers.
- 10% service credit if we do not meet our uptime goal, plus 10% for any additional 1% of downtime.
- Up to 100% service credit each month.
- Websense will not offer a refund of the subscription.
